General Terms and Conditions, Privacy Policy

Posada Nena Hotels

Reservation Policies

All reservations must be requested and confirmed through our reservations office via email: This email address is being protected from spambots. You need JavaScript enabled to view it. or online through the hotel's website https://www.posadanena.com/reservierung .

Cancellations:

All cancellations must be reported and processed through our sales and reservations office via email: This email address is being protected from spambots. You need JavaScript enabled to view it.

The following provisions apply to cancellation:

All year round: 5 days in advance free of charge.

If canceled one day before the reservation, one day of the reservation will be charged.

"For no-shows and cancellations below the above values, 100% of the costs will be charged.

Children:

Accommodation: Children over 9 years old are treated like adults.

Payments:

100% of the reservation will be charged via online direct debit to Visa, Amex or Mastercard credit card when booked through the website. https://www.posadanena.com/reservierung The website is secured with a 128-bit SSL encryption certificate.

Privacy and Security:

The hotel does not pass on the data to third parties, but only to process the online booking and payment process. The hotel guarantees a security certificate with 128-bit encryption. This protocol, or SSL, is used to exchange information securely over the Internet. You can verify the SSL if you see an icon on a padlock.